The ISO 9001:2000 Quality Management System

publication date 14.10.2007

Process oriented organization according to ISO 9001: 2000

The ISO 9001:2000 standard defines the requirements on the quality management system. It is this very standard that directs certifications of quality systems. The fundamental benefit of this standard is its process-orientated approach.  

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ISO Standards

ISO is the International Organization for Standardization. It is a worldwide federation of the national standard institutions. ISO publishes international standards usually prepared by ISO technical committees. At least 75 % of voting members is needed to publish the standard.

ISO 9001:2000 is already the third edition which superseded the second edition from 1994. Three standards of the second edition are focused on the whole quality management system – ISO 9001, the standard describing a quality management system where design and development were excluded – ISO 9002,A test and an inspection system described in ISO 9003 were superseded by one standard ISO 9001:2000 standard.

Members of ISO 9000 standards family are the basic manual for each and every quality management system consultant.

ISO 9001:2000 Quality management system - requirements

ISO 9001 urges management to have the quality management system as a strategic decision.

The system allows:

  • easiest introduction of newcomers
  • simple and easy modeling of upcoming changes
  • costs optimization
  • efficiency of material and products flows
  • etc.

The system can oblige continual changes of targets, products, management requirements and interested parties with its flexibility.

Process approach

ISO 9001 emphasizes process approach of the system, which is a baseline for its flexibility. An objective of the process approach is to increase customer satisfaction (see picture). Only Customer satisfaction keeps current customers and attracts new customers.

Process is defined as an activity using resources and controlled in order to change inputs to outputs. Application, identification and mutual processes control and activities are considered as process approach. Process approach emphasizes:

  • understanding and fulfillment of customers & interested parties’ requirements, 
  • added value of processes and activities within the company
  • continual improvement of processes’ efficiency and effectiveness
  • continual improvement of processes based on the metrics measurement

PDCA model for continual improvement is firmly confirmed in the ISO standard.

ISO 9001 is addressed to companies intended to:

  • demonstrate ability to constantly deliver products according to customer requirements
  • continually increase customer satisfaction

Content of ISO 9001:2000 standard

The following chapters which define all process quality management system requirements can be found in the standard:

1. Scope

 2. Normative reference

 3. Terms and definitions

 4. Quality management system

 5. Management responsibility

 6. Resource management

 7. Product realization

 8. Measurement, analysis and improvement

These 8 chapters replaced original 20 chapters, see bellow, of the ISO 9001 standard seconds edition:

4.1 Management responsibility

4.2 Quality system

4.3 Contract review

4.4 Design control

4.5 Document and data control

4.6 Purchasing

4.7 Control of customer-supplied product

4.8 Product identification and traceability

4.9 Process control

4.10 Inspection and testing

4.11 Control of inspection, measuring and test equipment

4.12 Inspection and test status

4.13 Control of nonconforming product

4.14 Corrective and preventive action

4.15 Handling, storage, packaging, preservation & delivery

4.16 Control of quality records

4.17 Internal quality audits

4.18 Training

4.19 Servicing

4.20 Statistical techniques

Resource: The ISO 9001:2000 Quality Management System

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Advisor ideas

„A consultant's mission is to identify suitable ways of solving his or her clients's problems and create systems to work for people.“ more >>

Jiří Střelec Jiří Střelec

If you are concerned with a person, worker, manager being able to develop themselves on their own, it is not appropriate to give them “advice“, but to show them possible directions. Then the person alone will choose such a road to walk as is close to their heart. One which is close to their abilities, one that they are inclined to walk down. It is up to the OwnWay consultant to search and show such roads as will help people resolve their problems. Roads invariably require a system. Whether it is a system for personal use (in private life, family) or corporate use. All these systems are supposed to be easy to use, usable … well, simply for the folks.