Non-verbal communication

publication date 27.04.2015

The non-verbal communication is a communication without words and voice through which people communicate information and their attitudes towards the subject being communicated. It can be conscious and subconscious, depending on whether or not the particular person knows the manifestations of the non-verbal communication and can control them.  

The non-verbal communication includes:  

  • eye-contanct - an ability to look the others in the eye 
  • mimics - the movement of facial muscles
  • gestures - movements of hands, grimaces, ..
  • touch - contact with another person, handshake, pat on the shoulder, embrace, 
  • sense of smell - perception of effluvial sensations
  • temperature - radiation of energy 
  • distance - taking advantage of the distance between the speaker and the listener - 4 basic zones - intimate, personal, social, public
  • arrangement of the body - overall arrangement of the body in space - posture, poses, positions
  • movement - utilizing movement while communicating 
  • work with the time - utilizing the time while communicating 

It is good to know that the non-verbal communication represents information about how much energy the communicator puts into a given discussion or subject, how much it matters to him or her, etc.

The main component of the communication is also the verbal communication.

Advisor ideas

„If nobody knows the quality of your work, not acually doing the work will be just as good.“ more >>

Jiří Střelec Jiří Střelec

Doing quality work for the customer should come as a matter of course. However, even quality work must be properly presented. If the customer is not informed about the quality or, better still, confident of it, then we did not do quality work.