OFFERS

PROCESS – INTERNAL COMMUNICATION

Offers »  Process – internal communication

Process – internal communication

The number of orders has dropped by 50%. Delayed payments by customers have become commonplace. Suppliers demand 100% down payment for material, etc. Workers´ morale is getting lower and lower, as they see the dismal mood around them. It is hard to motivate people to give the desirable performance in such a climate. Managers as well as teamleaders ask: What are we supposed to tell our people? This question shows evidence of the company´s insufficient communication, or that they have not even given a thought to the internal communication process.

Everything should work so that the manager knows in due time what he or she is supposed to inform of when the first drop in orders occurs. Such situations mostly appear in small companies where more roles accumulate in one worker (who, in many cases, is also the company´s owner). Commonly, these people wonder WHAT, HOW and WHEN to communicate in these situations:

• departure of a key worker
• decline in production
• the biggest client has terminated the contract
• accident in the workplace
• bullying in the workplace
• harassment
• etc.

Obviously, the communication alone is not enough. More follow-up steps need to be taken to eliminate potential damage. This is usually done by means of a clearly-defined process of internal communication as required by the ISO 9001 standard which says only the following: “The top management has to provide for generation of the relevant communication channels within the organization and functioning communication regarding the effectivity of the quality management system.“

In the standard, there is no say on HOW whatsoever. Besides, the company processes are being introduced by quality-orientated workers (quality of products, services, etc.), they are not workers with the communication training, so they do not know the right manner of communication and, naturally, the right way of setting the process of internal communication. On the contrary, a firm that teaches communication cannot model processes and systems. The ideal consultant here would be a quality guy with experience in communication and public relations. We have such a person in our team, which is why we are offering you design of the internal and possibly crisis communication processes.

Offer of design of the internal communication process

We will develop the process of internal communication to fit your management system. We will set the required parameters and ways of the internal communication. We are accustomed to preparing everything with regard to the nature and practice of your company. Our suggestions are made to match your particular style of management and the specific needs of your line of business. Our consultant will also explain all the aspects of internal communication and share their experience.

The making of the process preparation: preparation of the process will be discussed at a joint meeting with the customer´s representative (we recommend the presence of the owner, the CEO, or possibly the whole of the top management). In collaboration, we will prepare the following:

• description of the company´s current status in terms of internal communication
• flowchart – the course of the process in the graphical form utilizing MS Visio, see
• for instance Modern-day ISO introduction
• description of the principle communication rules
• proposition of adequate communication tools
• recommendations by the consultant
• etc.

All the activities are realized in keeping with the customer´s current requirements. Description of the internal communication process will be handed over in the vsd, jpg, html, doc formats.

Estimated lead time of the process: A small company (about 10 – 30 workers): 2 – 4 hours A medium-to-large scale business (about 30 – 1000 workers): 5 – 10 hours

Advantages of the internal communication process

• clear and well-arranged graphic illustration of the internal communication process
• clarification of the communication responsibilities
• setting the essential information flows
• selection of the appropriate communication tools
• acquisition of the elementary knowledge of the internal communication
• internal communication rules
• workers will acquire an expert view and new experience from the consultant
• (practical tutorial/training)

Budget

The price to be paid for development of the internal communication process ranges:

• from 100 € up in small companies (about 10 – 30 workers)
• from 250 € up in medim-to-large scale firms (about 30 – 1000 workers)

The price depends on the company´s size and complexity, the number of processes covered and the customer´s needs.

If you are interested in “the development of the internal communication process“, feel free to contact Jiří Střelec, a consultant.

Assess the article

1 for the best, 5 for the worst: 1 | 2 | 3 | 4 | 5
Average: 3.03, assessed 728×
Last assessment: 05. 02. 2012

Discussion to article