Communication training of L1

duration 1.1.2010 - 31.5.2013

Logo J&T

www: www.jtbank.cz

Person: Táňa Turziková, Jan Hazlbauer, Attila Ember

Description: Improve their own communication, IT staff meetings with users and promote the good job and image of the IT team

Advisor: Jiří Střelec

Find a way how to individually improve own communication and create a good image of the IT team. Help to increase the effectiveness of communication and training / coaching staff in order to obtain better habits and skills in communicating with users.

Scope of cooperation:  Training L1 in Communication

Over the last three years we have had a number of IT training sessions with Mr.Střelec. He helped us do an independent analysis of our recorded IT telephone line for us to understand the mistakes we were making while communicating with users. Also, we have tested in practice that any negative approach of IT staff towards users is subconsciously showing in the team´s reactions, and so is the working environment we sit and work in. This was the reason why we began to make sure the everyday office mood towards people was positive, our offices clean and tidy, with the staff not discussing all of the users as incompetent, bothersome individuals, but rather as people we can help. Therefore, with our L1 team partly altered, we proceeded to have a repeated training.

Going down this particular road of changing one´s inner attitude in order to communicate professionally is a challenge that has to be faced by each member of the L1 team individually. It cannot be ordered by decree, and we are glad to be helped through an independent training and feedback of our trainer for our team to really choose this road and become a group of professionals providing assistance to users.

 

 

Ing. Taťána Turziková             Jan Hazlbauer                          Attila Ember

Director of Department               Team Leader                      IT Department Manager

department IS/IT                        department IT                          department IT

 

Mob.: +420 602 404 388             Mob.: +420 602 129 438             Mob.: +421 903 282 501

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„A consultant's mission is to identify suitable ways of solving his or her clients's problems and create systems to work for people.“ more >>

Jiří Střelec Jiří Střelec

If you are concerned with a person, worker, manager being able to develop themselves on their own, it is not appropriate to give them “advice“, but to show them possible directions. Then the person alone will choose such a road to walk as is close to their heart. One which is close to their abilities, one that they are inclined to walk down. It is up to the OwnWay consultant to search and show such roads as will help people resolve their problems. Roads invariably require a system. Whether it is a system for personal use (in private life, family) or corporate use. All these systems are supposed to be easy to use, usable … well, simply for the folks.