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When praising and criticizing do not work

Poviding workers with the feedback makes the bread and butter of the manager´s work. It primarily includes giving praise, directing and criticizing people. Sadly, in practice, the managers do see the feedback having no effect at all, as it were. They criticize a worker only to see him or her shrug a little and carry on working as they did until then. The thing is, mostly, there is a number...

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„If nobody knows the quality of your work, not acually doing the work will be just as good.“ more >>

Jiří Střelec Jiří Střelec

Doing quality work for the customer should come as a matter of course. However, even quality work must be properly presented. If the customer is not informed about the quality or, better still, confident of it, then we did not do quality work. 

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