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Quality Management Systems ISO 9004:2000 Guidelines for performance improvements

The ISO 9004 standard ranks among the 900X series of standards making a
consistent pair with the ISO 9001 standard, where the ISO 9001 is
designed to verify the product�s quality and enhance the customer�s
satisfaction. The ISO 9004 standard is aimed to provide instructions for
the company�s improved performance. Thus, it takes a much wider look at the
quality management. It does not deliver its reader only the applicable rules
that are essential for the quality management system, but also some suggestions
and examples.

In all well-working organizations, everything starts with the management�s
decision and interest. It is the management who are supposed to give the initial
impuls and determine the organization�s intentions. If such intentions
include:

the ISO 9004 instructions are just what they are looking for.

The advantage here is that the standard in no way designates either the
structural uniformity of the quality management system or the uniform style of
documentation. It is up to the management to choose an appropriate mode for
their organization and their employees.

All the principles put forward in the ISO 9004 markedly make up for the
management of costs and risks. They start from the assumption
that it is crucial for the interested parties to consider the following:

benefit ↔ costs <->management of risks.

Subsequently, the considerations of the organization�s performance may
effect:

The standard is based upon the same model as the „ISO 9001:2000“
standard:http://www.ownway.eu/…ment-system/
see the image attached. Likewise, make sure you consistently apply the process
approach.

The standard includes the following chapters which define the fundamental
areas for the improvement of the quality mamagement system:

1. Subject of standard

2. Normative references

3. Terms and definitions

4. Quality management system

4.1 Control of systems and processes

4.2 Documentation

4.3 Application of principles of quality management

5. Management duties

5.1 General instructions

5.2 Needs and expectations of interested parties

5.3 Quality policy

5.4 Planning

5.5 Responsibility, authority and communication

5.6 Management review

6. Management of resources

6.1 General instructions

6.2 Employees

6.3 Infrastructure

6.4 Working environment

6.5 Information

6.6 Suppliers and partnership

6.7 Natural resources

6.8 Financial resources

7. Implementation of products

7.1 General instructions

7.2 Processes of interested parties

7.3 Design and development

7.4 Purchasing

7.5 Activities in production and provision of services

7.6 Control of measuring and monitoring facilities

8. Measurement, analysis and improvement

8.1 General instructions

8.2 Measurement and monitoring

8.3 Control of non-compliances

8.4 Data analysis

8.5 Improvement

Source: �SN EN ISO 9004:2000

If you wish to consult or hire a consultant for application of this standard,
go to our section „Consultant for quality and quality systems“ at:http://www.ownway.eu/…lity-system/.
If you prefer a consulting company, see the section „Consulting companies
for quality and quality systems“ at:http://www.ownway.eu/…ity-systems/.

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Purpose and consequences of ISO 9004

ISO 9004 model

Content of the ISO 9004:2000 standard

QUALITY MANAGEMENT SYSTEMS ISO 9004:2000 GUIDELINES FOR PERFORMANCE IMPROVEMENTS

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an effective and efficient way of identifying and fulfilling the needs of
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competitive advantages through improved competences of the
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employee awareness and motivation in respect of the organization�s
intentions and targets, as well as their participation in the continuous
improvement,
reliance of the interested parties on the organization�s efficiency and
effectivity as evidenced by its financial and social benefit:

stemming from the organization�s performance,
the product life-cycle, and
the organization�s goodwill.

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