Quality | process management | 23/04/2012

The economics of quality is a methodology designed to have organizations enhance the customer satisfaction while cutting the costs at the same time. The methodology is supported by the ISO/TR 10014 international standard: Quality management guideline. It guides the management to achieve their entrepreneurial intent while they continously increase the productivity.

The economics-of-quality methodology is focused on finding the most adequate way to control the costs while working on the fulfillment of the company´s entrepreneurial intent. It lays great stress on :

It extends the basic quality management system with the economic objectives. It follows the short-term objectives and the long-terms ones, while continuously evaluating how they are being fulfilled.

The methodology components include:

Offers

#quality #costs of low quality #grade #ISO 10014

Economics of quality/grade

Legal aspects of insolvency and reorganization

The Real | Interim Manager for Your Changes

Manager work model

Time management – making use of time effectively

Jak správně tvořit mapu procesů

Modelling and setting the processes and procedures – ISO 9001

Training – preparation of the SWOT analysis and strategy

Company Management System of Quality Step by Step – ISO 9001

Process map acc ISO 9001 – business offer

satisfaction – loyalty of the customer
trust in the company
reputation of the product
company image

performance of the costs analysis
costs of compliance and non-compliance
defining benefits to the customer
factors leading to satisfaction, pleasure
critical financial impacts
opportunites identified
management review
strong orientation towards performance
costs monitoring
an so on.