The economics of quality is a methodology designed to have organizations enhance the customer satisfaction while cutting the costs at the same time. The methodology is supported by the ISO/TR 10014 international standard: Quality management guideline. It guides the management to achieve their entrepreneurial intent while they continously increase the productivity.

The economics-of-quality methodology is focused on finding the most adequate way to control the costs while working on the fulfillment of the company´s entrepreneurial intent. It lays great stress on :

It extends the basic quality management system with the economic objectives. It follows the short-term objectives and the long-terms ones, while continuously evaluating how they are being fulfilled.

The methodology components include:

Offers

#quality #costs of low quality #grade #ISO 10014

Economics of quality/grade

Legal aspects of insolvency and reorganization

The Real | Interim Manager for Your Changes

Manager work model

Time management – making use of time effectively

Jak správně tvořit mapu procesů

Modelling and setting the processes and procedures – ISO 9001

Training – preparation of the SWOT analysis and strategy

Company Management System of Quality Step by Step – ISO 9001

Process map acc ISO 9001 – business offer

satisfaction – loyalty of the customer
trust in the company
reputation of the product
company image

performance of the costs analysis
costs of compliance and non-compliance
defining benefits to the customer
factors leading to satisfaction, pleasure
critical financial impacts
opportunites identified
management review
strong orientation towards performance
costs monitoring
an so on.

Own way Methods Economics of quality/grade