Keywords

Articles

Support positive emotions your customers

Time is of the essence - time is valuable. We want to have everything finished immediately. Customers can’t tolerate long wait times. Customers want information, but their suppliers don’t provide it for them, or they are completely unavailable. It is up to us to use technology to find what is easiest for our customers, and to find what it is they want. Our goal is to make our customers...

Black holes of customer care

Acquiring a new customer is very expensive. Up to 7 times more expensive than keeping an existing customer. Minor and major errors, blind paths to products, missing or malfunctioning communication channels, and unanswered questions and requests lead to the loss of the customer. A disappointed customer will not keep a bad experience to himself and the reputation of your company suffers. 87% of clients...

Efficiency or success?

Many times we are encouraged to achieve success. Some of us have the will to achieve success rooted deep within ourselves. But are our successes really successes? Do we feel fulfilled or do we feel as if we still miss something? Success does not have to be something static or definitive. Success is often referred to as the "progressive realization of a worthy ideal". However, progression...

Untraditionally, on your own way of learning

It is their customers who should speak for the consultant. In its new version, OwnWay is laying the maximum emphasis on results, customer satisfaction and, primarily, an untraditional way of learning the knowledge. In the first place, we highly value testimonials that the customers of OwnWay consultants are willing to provide. But there is more. Our portal should be helping people look for the solution,...

News subscription