List of articles - Fashion

Fashion - ways, appearance, trends and habits in clothing / dressing.

Positive emotions - the basis of customer care

Support positive emotions your customers

Time is of the essence - time is valuable. We want to have everything finished…

telephony, customer care

Enthusiasm and agile approach can introduce a new product within 2 weeks

Competence with enthusiasm speed up new…

Here is a new case study by EDAG Engineering that demonstrates how competence and…

agility, innovation, new

Cesta zákazníka nástroj péče o zákazníky

Black holes of customer care

Acquiring a new customer is very expensive. Up to 7 times more expensive than…

customer journey, satisfaction

Communication for managers - work with arguments

Communication as a game of arguments

Just as in a game of chess, an opponent reacts to his opponent's move by moving…

facts, power of information

Personal development by own way

Efficiency or success?

Many times we are encouraged to achieve success. Some of us have the will to achieve success rooted deep within…

own way, harmony, success

Right employer pandemic COVID 19

Information for employers in the state…

Almost no one in the Czech Republic has experienced a pandemic. This is a completely…

law, employers, pandemics

Personnel and capacity audit - job positions

Personnel and capacity audit or model…

Personnel and capacity audits are usually approached after management has felt that…

capacity, competence

Communication preparation - facts and information

Well-prepared preparation - the basis…

Before sport activity we take it for granted, prepare the body for physical exercise…

how to prepare communication

Not punish unfairly executives

A blanket restriction from the crisis…

Management in a crisis situation very often reach for blanket measures. For example,…

key workers, crisis

The Competence Center - assessing the managers´ skills

AC/DC cheaper than an HR agency

 It sounds pretty musical indeed, yet it really means assessment and…

assessment center, skills, key

Communication on commencing a new job

How to introduce a new worker

Entering the job of a new worker is the result of a costly and time-consuming…

new worker entering the work

how to set their salary fair

How to set their salary fair

Managers are frequently troubled with  the dilemma whether someone´s…

salary, remuneration, bonus

conflict between teams

How to settle conflicts between teams

 You try to succeed,  to provide your workers with future and job security…

conflict, team, cause

The pitfalls od praising and criticizing

When praising and criticizing do not…

Providing workers with the feedback makes the bread and butter of the manager´…

feedback, praising

Attitude leadership for success

Attitude leadership

With the advent of leadership, the trend of introducing processes is increasingly being sidelined. The processes…

leadership, information

Real manager for temporary company management

Quick changes professionally - REAL…

The basis of management is the experience and knowledge that the company needs for…

interim manager, change

Employee motivation  - crisis

When Standard Employee Motivation Does…

There is more and more work.  It keeps increasing in volume.  Your…

employee motivation, crisis

Changes to ISO 9001: 2015 - Quality Management System

The up-to date system need not fear ISO…

Effectively prepared management system need not fear ISO 9001 changes, for example…

management system, ISO 9001

Press conference

How to increase the effect of a press…

A press conference is a very important tool of Public Relations for communication…

press conference, social

Ineffective communication - the problem rests outside the non-verbal communication

Causes of ineffective communication

The non-verbal communication largely does not tend to be the cause of bad…

communication, non-verbal

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„Nobody is going to collect results for the manager.“ more >>

Jiří Střelec Jiří Střelec

The manager is supposed, along with his or her team, to deliver results for the company. That is what they are paid for. The results need to be proven. Not always they are obvious from the reporting, especially if the measurement systems are soft. The manager needs to keep their eyes open, taking into account every change, result, conclusion and communicating them to the others.

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