publication date 23.04.2012

Mediation - resolving disputes and conflicts amicably

The method of peaceful settlement of disputes between two parties, where the mediator enters the dispute as a mediator. The mediator is an experienced and proven specialist in the method of mediation.

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Mediation is a method of resolving conflicts in an alternative way. Quickly and in a cultivated manner, it brings the disputed parties to an extrajudicial settlement of the issue. Both the parties attend the mediation voluntarily, with the third uninvolved party – a mediator - being in charge of the negotiation.

Benefits of mediation

  • extrajudicial way of the dispute´s settlement
  • lower costs as compared to the judicial solution
  • the parties keep their control over the process of finding the solution
  • confidential information is not communicated to the third parties
  • it alleviates tension between the disputing parties
  • statistically, a mutually acceptable solution has been found in 70 –80% of mediations

Use of mediation 

Mediation is primarily used in the following spheres:

  • Mediation in organizations and companies – it is used to sort out employee/employer or employee/employee relations. It is also put to work in resolving disputes between individual companies, for instance, if a contract´s terms have not been adhered to, if a company´s owners are in disagreement about an issue, etc.
  • Communicative and civil mediation -  it settles disputes between neighbours, citizen/institution disparities.
  • Criminal mediation - settles disputes between the convict and the aggrieved party.
  • Inter-ethnical mediation - it solves disagreements arising from inadequate communication among different cultures, minorities or ethnic groups.
  • Family mediation - it resolves property disputes in the family, divorce situations, heirships, generational problems, spousal conflicts and other.

Who is a mediator

A mediator is a negotiation professional or, as the case may be, an expert in the particular field that is just being dealt with. A mediator is in no way involved in the conflict being resolved. He or she defends neither of the two parties, and their only objective is to bring the disputing parties to conclude a bilateral agreement. In the Czech Republic, mediators are affiliated with The Association of Mediators of The Czech Republic. Members of the association are bound by an ethics code of conduct. 

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Advisor ideas

„Rather than creating piles of documentation, it is better to draw a single scheme or picture.“ more >>

Jiří Střelec Jiří Střelec

And not just ISO, AS, OHSAS, CMMI  … but other standards, too, want us to describe what we do and how we do it. Most quality people and managers just produce pages of text which pile on the desk. Writing down a sentence is fairly easy. However, the sentence alone does not matter. What matters here is that people understand that sentence and use it in practice. Standards do not tell us how to describe our management system, though. Frankly, times are hasty and people have no time for reading piles of paper. They are bombarded by information from all sides. Besides, reading through a long document, they do not remember what was at the beginning. A picture or a scheme is faster to read and easier to remember. What if the system was created as an interactive model of schemes, pictures and supplementary text. Try to make out how.

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